We, at SENSIKSA.COM, work directly with the brands’ owners/distributors to guarantee that the products published on SENSIKSA.COM are original and are of high quality. Here
are some of the key features to enhance your shopping experience:
- a 15-days free return policy;
- ability to pay cash upon delivery;
- a secure payment system - if your preference is to make the payment online; and
- hassle free refunds.
On SENSIKSA.COM we have placed detailed descriptions for each item, however, if you still require more information, please feel free to contact our Customer Support Centre on (+966 920009538) or send an email to ([email protected]).
You can keep a track of your order from the time you have placed it until the time it arrives at your doorstep. To track, navigate to “My Account” and check the status of your order using the tracking ID that will be sent to you through SMS or e-mail.
Also, you can track your order through any of our delivery partners by logging onto their website and inserting your tracking number:
- First delivery partner: (Aramex)
Website: (https://www.aramex.com)
Phone Number: (+966 920027447)
- Second delivery partner: (SMSA Express)
Website: (http://www.smsaexpress.com)
Phone Number: (920009999, Outside Saudi Arabia +966 11 2187777)
You can either pay for your order by credit/debit card as you place the order online, or alternatively, in cash at the time of delivery (cash-on-delivery).
Unfortunately, this is not possible as the courier companies will only allow you to check the items after completing the payment including the shipment fees. You may return any item
to us in accordance with our Exchange and Return Policy if you are not happy with it.
In addition to our efforts to always ensure you get the best products at the best values, we also offer periodic discounts. Always check our website to ensure you do not miss out on any discounts and offers! You will also be able to benefit from the discounts by using the designated codes when placing an order.
If this happens, please contact us on (+966 920009538) or on the following email ([email protected]) and we will try our best to help you.
Warranties differ from one item to another depending on its manufacturer. For more details about specific terms of the warranty for your item, please visit the support page of your product.For information on the warranty provided for the SENSIKSA.COM products, please check our Return and Exchange Policy.
Yes, you can cancel an order before receiving it by contacting our Customer Support centre on the following number (+966 920009538) during our working hours (from 09:00 am to 05:00 pm, from Sunday to Thursday). Please have your order number at hand.In case your order has already been shipped and you want to cancel it, you will need to receive the order first and then request its return in accordance with our Return and Exchange Policy.
You will be eligible for free delivery for your order when the billing amount of your order is above the given limit specified on the website - which could vary according to items and
seasons. Please check our website for the current minimum amount for free shipping.
Moreover, our checkout page will automatically inform you whether your order is entitled for free shipping or not.
The delivery cost and the expected delivery date will both be displayed on the application or website at the time of your order.
Your order will be delivered within (2) to (5) working days unless another period is stated at the time your order is placed.
Our courier companies will confirm the delivery time in advance. Please have the full amount of your order on your cash-on-delivery orders ready in time for delivery.
The courier company will keep your order for a maximum of (7) days. If the courier company was unable to reach you within this period, your order will get cancelled and returned to our warehouse. SENSIKSA.COM will refund the amount if you have already paid for the order.
Yes, we have a flexible Return and Exchange Policy that allows for items to bereturned/exchanged without the need for provide a reason. If you wish to return/exchange an item, please place a request within (15) days of receiving the product. All products returned must be unused and in their original packaging and must be in accordance with the conditions stated in our Return and Exchange policy.
Yes, it is possible to return or exchange more than one item.
If your item is eligible for return according to our Exchange and Returns policy, you may place a request to return the item. The courier company will collect the item(s) you wish to
return to our product inspection center. Once the return is approved by the Centre, we will initiate the refund process.
According to our Return and Exchange policy, if the reason for the return is due to a fault in the product or order, SENSIKSA.COM will handle the return shipping cost and any customs charges. If however the product is not faulty and you wish to return it, then you shall handle the cost of returning the shipment and any custom charges.
The courier company will contact you to arrange a suitable timing for the pickup of the items you would like to refund or exchange.
Unfortunately, this is not possible, we will pick up the item with the return request first and
then the replacement item will be delivered to you separately.
We will refund the amount to you by depositing it in your bank account within thirty (30) days SENSIKSA.COM’s approval of the return. Please keep in mind that the amount may take longer than the mentioned period to appear on your statement.
In case the item you received is damaged or defective, you could request its return withinfifteen (15) days from the date of receipt. Returned items must be in accordance with theconditions stated in our Return and Exchange policy. Once we receive the returned item we will inspect it, and if the item is found to be defective or damaged, we will process your refund.You may check our Return and Exchange policy for more information.
Please contact us immediately. You may request to return the item received in accordance with our Return and Exchange Policy terms. In this case please ensure to attach an image of the item received when you place your return request. We will do our best to ensure your satisfaction.
Please contact us immediately. You may request to return the item received in accordance with our Return and Exchange Policy terms. In this case please ensure to attach an image of the item received when you place your return request. We will do our best to ensure your satisfaction.
Please contact us immediately. If you have already paid, then we shall either: 1) ship the missing item to you at our own expense; or 2) refund you the amount paid.
You can create an account at any time by clicking on the “sign up” tab on the wesbite homepage. You can also create an account when you are on the checkout page by clicking on the “sign up” tab and filling in all information required which includes choosing a password for your account.
Please contact us on (+966 920009538) during our working hours (from 09:00 am to 05:00 pm, from Sunday to Thursday)or send us an email at ([email protected]).
Please contact us on (+966 920009538) during our working hours (from 09:00 am to 05:00pm, from Sunday to Thursday) or send us an email at ([email protected]).
Please contact us on (+966 920009538) during our working hours (from 09:00 am to 05:00pm, from Sunday to Thursday) or send us an email at ([email protected]).
Please contact us on (+966 920009538) during our working hours (from 09:00 am to 05:00 pm, from Sunday to Thursday) or send us an email at ([email protected]).
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